Under Community Review
over 1 year ago

Send an automated reminder for ICR

Our client Apollo Vredestein has repeatedly requested to send a reminder to their in-country reviewers 2 days before the set deadline. In TMS I have the functionality to create a Project for a particular job and set a deadline per work flow step as well as set a reminder. Unfortunately these reminders do not work for ManTra users on client's side and no automated reminder is sent.

We have at our PMO also other clients that have expressed interest/need in such reminders, so it would be very helpful if this functionality of TMS could be linked with ManTra.

 

Kind regards,

Baiba

  • Hi Ian,

    I am not sure about the previous ideas. This one (Include a review deadline in the ManTra ‘Ready to Review’ emails) is about the deadline, not the functionality of sending reminder. It is of course very important, but if I understand the process correctly, then that is about the first e-mail notification client reviewers would receive, not a reminder just before the deadline is reached.

    And the other one (Ability to send a reminder to the assigned reviewer for a specific task) is not entirely clear to me as in our case a group of reviewers is assigned for a language and, at least in TMS, it makes a big difference whether a group or 1 individual directly is assigned to the task when it comes to reminders.

  • Hi Baiba,

    thanks for raising this suggestion.

    As it happens, we have two ideas that were previously raised on the Community that appear to overlap with what you are requesting.

    community.sdl.com/.../include-a-review-deadline-in-the-mantra-ready-to-review-emails

    community.sdl.com/.../ability-to-send-a-reminder-to-the-assigned-reviewer-for-a-specific-task

    Can you please review the existing ideas and confirm they would deliver the functionality you are looking for? If so, I suggest we mark this idea as a duplicate and centralise all updates/comments on the existing ideas.

    Cheers,

    Ian

  • Hi, To add: Clients also request to push a remind button themselves to remind the client reviewer to do their review - some even with a small textbox included where they can add a friendly note to do the review soon because the project manager at the client side needs te files quickly. Kind regards, Josje