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Can you tell me if the servers that perform language translations (i.e. https://portal.languageweaver.com/) are located in the United States?
Can you tell me if the servers that perform language translations (i.e. https://portal.languageweaver.com/) are located in the United States?
Hi Chris,
We have 2 different instances of Language Weaver: 1 in Europe and 1 in the US.
Both instances are fully segregated and have their own URL.
If your account is enabled in Europe, your translations are performed in Europe: the URL to access the European portal is https://portal.languageweaver.com
If your account is enabled in the US, your translations are performed in the US: the URL to access the US portal is https://us.portal.languageweaver.com
I hope this helps. If you need further assistance with your account, feel free to contact your account manager or the RWS Language Weaver support using the RWS Support Gateway.
Thank you.
If our group's accounts are enabled in Europe, how would we go about getting them transferred to be enabled in the US?
Hello Chris,
I will reach out to you via email to set-up a session to discuss your current set-up and next steps required for a move.
Thank you,
Madalina
Hello Chris,
I will reach out to you via email to set-up a session to discuss your current set-up and next steps required for a move.
Thank you,
Madalina