Permissions to access languagecloud.sdl.com

Question

Hello, 
 I upgraded a few hours ago from Trados 2021 to the Trados Studio 2022 SR2 version and I am trying to access langugecloud.sdl.com, as it is included in the permanent license as far as I understood. However, when I try to log in i receive the following message: You do not have sufficient permissions to access this account. I cannot even log in to make any changes if needed there. The user name and password are accepted, but then a pop-up window with the message above appears, and that's it. 
 Could you please help me fix this? 
 Thank you! 
 Tibor

Radu Boloveschi · Answer

Tibor Kajtor We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845238 .

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Permissions to access languagecloud.sdl.com