A connection to MultiTerm server xxx could not be established/ Root element is missing

Hello,

I'm using an agency's Groupshare for their termbase, but I can no longer access it.

When I try to login to the server I get this error message (I am connected to the server for the TM though):

<SDLErrorDetails time="20/11/2023 22:46:05">
  <ErrorMessage>A connection to MultiTerm Server groupshare.linguaserve.net could not be established.

Root element is missing.</ErrorMessage>
  <Exception>
    <Type>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <LineNumber>0</LineNumber>
    <LinePosition>0</LinePosition>
    <SourceUri>file:///C:/ProgramData/SDL/SDL MultiTerm/MultiTerm16/Settings.xml</SourceUri>
    <HelpLink />
    <Source>System.Xml</Source>
    <HResult>-2146232000</HResult>
    <StackTrace><![CDATA[   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at Sdl.MultiTerm.Core.Settings.SettingsIO.SetDocument(String path)
   at Sdl.MultiTerm.Core.Settings.SettingsIO.SetScope(SettingScope scope)
   at Sdl.MultiTerm.Core.Settings.SettingsIO..ctor(SettingScope scope)
   at Sdl.MultiTerm.Client.Connectors.Timeouts.ReadTimeoutSetting(String timeoutName, Int32 defaultTimeout)
   at Sdl.MultiTerm.Client.Connectors.Timeouts.get_GetTermbases()
   at Sdl.MultiTerm.Client.Connectors.ServerConnector.ServerGetTermbases(String UserCookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbaseEntities()
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.GetTermbases()
   at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-KMDH0VJA\antea</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-KMDH0VJA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6237868 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

I already tried some of the proposed solutions, but none of them work:

https://gateway.sdl.com/apex/communityknowledge?articleName=000007095

https://gateway.sdl.com/apex/communityknowledge?articleName=000003030

 A connection to SDL Multi Term Server could not be established - The root element is missing. 

https://gateway.sdl.com/apex/communityknowledge?articleName=000003939&__hstc=110027290.a89259501eb3ef50217883f048b9c509.1700513703339.1700513703339.1700513703339.1&__hssc=110027290.2.1700513703340&__hsfp=2357712330&_gl=1*1bc7gov*_gcl_au*NzMwNzYxMjM1LjE3MDA1MTM3MTA.*_ga*MTM2ODE2OTU0OC4xNzAwNTEzNzEw*_ga_J0Z9C6G83T*MTcwMDUxMzcxMC4xLjEuMTcwMDUxMzczOC4wLjAuMA..

I am not using a VPN and the agency confirmed they had no issues with the Groupeshare on their end.

I'm using Trados 2021.

Thank you for your help

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