Symptoms:If a job fails to create due to a database deadlock, the database retry strategy attempts to create the job a second time but this results in a job error as the attributes for the job already exist.
Explanation:As above, this happens when the database procedure that creates the job fails to execute due to a deadlock and, when the procedure is executed a second time, the attributes for the job already exist which results in an error.
Resolution:The provided hotfix remedies the issue by ensuring that the job attributes are not created when the job creation procedure executes a second time.
SDL-hosted customers should contact SDL Support to arrange for this hotfix to be deployed.
Customers who host SDL TMS themselves should download the installer for SDLTMS12.0 Hotfix for CRQ-4829.exe from the following FTP site: ftp://ftp-emea.sdlproducts.com/SDL TMS/12.1/Hotfix/