We upgraded our SDL Groupshare product to version 14.2.47996.9 - SR1 CU9, and ever since then, we cannot download any TMs from Groupshare. They get queued and just stay there indefinitely. We saw this https://gateway.sdl.com/apex/communityknowledge?articleName=000006236, but the workaround mentioned there doesn't work.
When we went into our account at SDL to see what downloads are available, we noticed what appears to be a later version in our archived product updates folder, but with an earlier date, than what we see in our latest folder.
Executable File Name with Version
Location on SDL Account
SDL Trados GroupShare 2017 SR1 CU9
SDL Trados GroupShare 2017 SR1
Archived Product Updates
So my questions are:
If anyone has any insights or can offer clarity around this issue, we would greatly appreciate your feedback.