I have the following problem: each time I open my Passolo 2018 (version: 126.96.36.199), it crashes (suddenly shuts down) after 10-15 seconds without any warnings or error messages. It happens after opening a file, a string list, settings and so on. Any ideas on how I can make it work? My SDL Trados 2019 is up to date as well.
Thank you in advance!
Can you please try the solution from the KB: https://gateway.sdl.com/apex/communityknowledge?articleName=000009106 An alternative is to reset Passolo by renaming the folder
C:\Users\[USERNAME]\AppData\Roaming\SDL\Passolo 2018 or C:\Users\[USERNAME]\AppData\Roaming\SDL\Passolo Translator 2018
The solution from the KB did not work for me, but renaming the folder worked very well.
Thank you very much!